Boardroom Media (CEO News)
At CEO (Boardroom Media) we track over 1,000,000 startups and over 5,000,000 people who hold key positions in these companies. We use this directory of startups to highlight top employees, founders and board members we think deserve more appreciation than they are currently getting.
This list showcases the top United States based CEO’ operating in the Call Center space. If you think a CEO’ is missing from this list, feel free to contact our editor on [email protected].
The individuals on this list have been included because of exceptional performance in one of the following categories:
- Innovation – Operating as a key part in an extremely innovative business or startup.
- Growth – Operating as a key figure in the growth and upscale of a market leading business or startup.
- Management – Showing exceptional management skills.
- Societal impact – Putting their business on the map for their positive societal or environmental impact.
Our Data – We source our data from OSINT (open source intelligence) and public directories such as Crunchbase, SemRush and many more. The data from these sources should be treated with a degree of caution and verified yourself.
Richard Smullen
Founder & Chief Executive Officer of Pypestream
Richard is the CEO and founder of Pypestream, a secure mobile messaging platform that uses real-time chat to transform the way brands and businesses connect with customers. Through ‘Pypes’ listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, and in-message payment processing. The ultimate customer engagement tool, further loyalty is derived by using proprietary AI and chatbot technology to allow conversations at scale. A serial entrepreneur, Richard previously co-founded Genesis Media LLC, a real-time video advertising platform, and is a board member of SouthWinston LLC, a New York-based, global private equity and VC fund.
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About dhomain llc, Pypestream, SouthWinston: Pypestream is conversational artificial intelligence built for scale.
Jaxon Klein
CEO, Co-Founder of Keyo
Jaxon Klein is an American businessman, entrepreneur, investor and startup advisor. Klein is currently CEO of Keyo, Inc., where he is a co-founder and former CTO. Prior to his role at Keyo, Klein founded two companies in hosting technology and web services.
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About Keyo: We place people’s identities in the palm of their hands.
Mark Bishof
President & CEO of Clarabridge
Mark Bishof is a seasoned CEO with a track record of creating high performance organizations, shaping new markets and delivering world class solutions and results. – Served as CEO of Flexera Software. – Held senior executive positions at IBM, Deloitte Consulting, Macrovision, Crossworlds Software, and Booz Allen Hamilton. – Serves as a Board Director of Infogix and Pace Harmon, and is a Board of Trustee member of The Nature Conservancy (Virginia Chapter).
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About Clarabridge: Clarabridge is a Customer Experience Management platform that provides insight from customers.
Swapnil Jain
CoFounder and CEO of Observe.AI
Swapnil Jain is the CEO and co-founder of Observe.AI.
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About Observe.AI: Observe.AI is an Intelligent Workforce Platform that helps teams improve CX and agent performance.
Olivier Pailhès
Co-Founder and CEO of Aircall
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About Aircall: Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
Rowan Trollope
CEO of Five9
Rowan Trollope joined Five9 as CEO in 2018. Rowan Trollope, is Senior Vice President and General Manager of Cisco’s Collaboration Technology Group, which develops collaboration solutions. He leads a global team responsible for identifying key market transitions in collaboration and managing future growth, expansion, and continued innovation. The group’s portfolio includes collaboration software, devices, infrastructure, and services that enable video collaboration, unified communications, customer contact centers, conferencing, mobility, and desktop virtualization. This includes such solutions as Cisco TelePresence, Cisco Unified Communications Manager, and Cisco WebEx. Prior to joining Cisco, Trollope was the Group President of the SMB and the Symantec.cloud Business Unit where he lead Symantec’s sales, marketing and product development teams in the small and midsized business (SMB) segment as well as Symantec.cloud, the company’s Software-as-a-Service (SaaS) business. He was responsible for driving Symantec’s SaaS strategy and expanding cloud-based delivery and customer support models across the Symantec technology portfolio with a focus on enabling the company to better serve the SMB customer segment. In his time at Symantec he was responsible for the Norton line of consumer products, including Norton Internet Security, Norton AntiVirus and Norton 360; and for key enterprise security solutions, including Symantec Security Information Manager and Symantec Enterprise Security Manager. He holds a variety of patents in computer security and operating systems maintenance.
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About Five9, Forum Ventures, NortonLifeLock: Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service.
Craig Walker
Founder & CEO of Dialpad
Craig brings 15 years of experience as an entrepreneur, venture capitalist, corporate executive and attorney to Firespotter. Prior to founding Firespotter this January, Craig was Entrepreneur in Residence at Google Ventures, where he developed the idea of Firespotter Labs. A highly successful entrepreneur, Craig brought nearly a decade of experience in VoIP to GrandCentral Communications as CEO and co-founder. GrandCentral was acquired by Google in July 2007 (now Google Voice), where he became the Group Product Manager for the Real Time Communications Group responsible for Google Voice, Google Talk and Google Talk Video. In 2001, Craig became the CEO of Dialpad Communications, where he led the company out of bankruptcy and transformed it into the most profitable VoIP company in the industry. When Dialpad was acquired by Yahoo! in 2005 (now Yahoo! Voice), Craig became Senior Director of VoIP and successfully merged the team with the Yahoo! Messenger group. Prior to Dialpad, Craig was a technology venture investor at Sterling Payot Capital and TeleSoft Partners and was also a corporate attorney at top tier law firms in Silicon Valley, where he represented companies ranging from early stage start-ups to Cisco Systems. He is a graduate of UC Berkeley (BA), Georgetown University (MBA) and Boalt Hall School of Law (JD). Member of the Telecommunications and E-Commerce Committee for the US Chamber of Commerce.
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About Dialpad, UberConference: Dialpad is an AI-powered cloud communications platform that turns conversations into opportunities and helps teams make smart calls.
Raj Koneru
Founder & CEO of Kore.ai
Raj Koneru is the Founder/CEO of [Kore](https://www.crunchbase.com/organization/kore#/entity), . Prior to this, he was the Founder/CEO of Kony. Previously, he was the co-founder/CEO of Intelligroup, Seranova & iTouchPoint. Koneru has studied at Birla Institute of Technology and Science, Pilani. He lives in Orlando, Florida, United States.
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About Kore.ai: Kore.ai, an AI-based enterprise focused on conversational and digital platforms and products.
Ian Roncoroni
Co-Founder & CEO of Next Caller
Ian Roncoroni is Cofounder of Next Caller, an Advanced Caller ID platform. Ian is responsible for business development and strategy. Prior to Next Caller, Ian founded Soho Energy Corp, an energy derivatives brokerage in New York. He graduated from Princeton University in 2006 with a degree in Philosophy, and was a member of the varsity wrestling team.
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About Next Caller: Next Caller develops and offers a real time call verification technology solution that provides phone fraud detection services.
Mark Briggs
Chairman and CEO of Premier BPO, Inc.
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About dinCloud, Premier BPO, Inc.: Premier BPO is providing BPO and BPM services to global businesses with Call Centers, IT Support and Back Office Support Services
Denis Seynhaeve
Chairman & CEO of 3CLogic
Denis Seynhaeve is the Chairman and CEO of 3CLogic and a Member of Blu Investors. Managing Partner of Force V Partners, LLC, which provides financing to early-stage companies located in the Baltimore-Washington corridor. Has more than 18 years of experience as a full-time angel, having invested in more than 30 startups. Currently director at Current Analysis, Apex, South49, Groupsite.com, 3CLogic and KZO Innovations. He is a member of the Mid-Atlantic Venture Association. Previously, was the CEO of Delsey, Inc, and held management positions at Cartier SA and Nestle.
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About 3CLogic, Blu Venture Investors: 3CLogic is a cloud contact center platform that provides cloud-based multichannel communications for service desks and sales organizations.
Brenda Mana Pastrian
Co-Founder & CEO of Atexto
Founded, developed, and worked hardly on 5+ startups, raised for those companies/startups seed capital funds worth USD 250K. Proudly selected for StartUp Chile Batch 3 and 20, TechStarts, Google Launchpad. Learned to do as many things as necessary to be consistent with a self-funded company, seeking always to come up with a cost-effective (preferably free) alternative. Learned the power of networking, and how easy is to crash an idea due to unconditional love. Wiser, and still hungry for knowledge. Now Cofounder & CEO @Atexto
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About Atexto: Atexto is the voice data solution the world needs to get rid of keyboards and adopt voice interfaces.
Esteban Gorupicz
CEO & Founder of Atexto
Proud member of 500 Startups Family #500Strong Machine learning researchers say that if a genie grants you 3 wishes, ask for data, data, and more data. But one of the main reasons I see for unsuccessful ML projects is that people stick into their model tons of bad data, hoping things will somehow work out. They don’t. Atexto creates, collects, annotates and transcribes speech to help machines understand people. Our customers are companies that use Atexto to improve their machine learning models in a wide range of use cases including call centers, voice assistants, regulatory surveillance, speech to text analytics, and more.
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About Atexto, Atexto: Atexto is the voice data solution the world needs to get rid of keyboards and adopt voice interfaces.
Vasu Prathipati
Founder, CEO of MaestroQA
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About MaestroQA: MaestroQA is a software company that offers quality assurance and coaching software for customer care teams.
Walter B.
Founder & CEO of VoiceBase
Walter founded VoiceBase in 2010, with the idea of creating wide spread access to spoken information, everywhere. Walter is the company’s visionary. Raised in Switzerland, he studied data mining and economics, before following his entrepreneurial dreams to the US. Walter is passionate about making access to spoken information fast, low cost and accurate.
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About VoiceBase: Speech Analytics for the Data-Driven Enterprise
Ethan Barhydt
CEO & Co-founder of VoiceOps
Ethan Barhydt is Co-founder & CEO at VoiceOps.
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About Clover Intelligence, VoiceOps: VoiceOps is the first and only coaching enablement solution for call centers.
Bryce Maddock
CEO of TaskUs
Bryce Maddock is the co-founder and CEO of TaskUs, an outsourcing company that works with over 100 of the world’s most innovative Internet companies. Bryce is responsible for driving the vision and strategy of the company, while managing day-to-day operations. At the age of 27, Bryce has scaled TaskUs from five employees to over 500 teammates internationally. In 2013, Bryce became one of the youngest founders to make the Inc. 500 list when TaskUs was recognized as one of the 500 fastest-growing companies in America. Bryce frequently speaks about the future of work, disruptive innovation and bootstrapping to profitability.
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About TaskUs, Trusted Transcription: TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
Teo Borschberg
CEO & Co-founder of OTO Systems
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About OTO Systems: OTO Systems develops a next-generation language processing voice technology to unlock valuable data from voice interactions.
Ian Jackson
Founder and Chief Executive Officer of Enshored LLC
Founder and CEO with Enshored. I have built Enshored from an idea into a world class outsourcing partner for high growth companies. Enshored currently partners with clients from around the world with outsourced Customer Excellence, Content Moderation, Back Office Processing and Sales & Marketing.
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About Enshored LLC, Fast Circles LLC: Powerful outsourcing for disruptive start-ups.
Evan Macmillan
Founder & CEO of Gridspace
Evan has been an entrepreneur most of his life. Previously, he co-founded Zappedy, a payments technology company that was backed by Eric Schmidt’s venture fund and acquired by Groupon. His other technology projects have been covered by the Wall Street Journal and Oprah. Evan’s patents include an HCI invention and a bank infrastructure capability. He has an engineering bachelor’s from Stanford in Product Design.
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About Gridspace: Gridspace scans and automates voice calls for contact centers and developers.
Jim Ryan
Founder, CEO of OutPLEX
Serial entrepreneur with expertise in international logistics and business process outsourcing . CEO for Talk2Rep, Inc and Chairman for TechNearshore. Accredited Investor and Board Member to several companies and not-for- Profits
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About Glades Capital, OutPLEX, ShipMonk, TechNearshore, The Venture Mentoring Team: Global Brands Choice for Complex Outsourcing and Higher ROI
Justin Winter
Co-founder, CEO of Boostopia
Justin Winter is the Co-founder and CEO of Boostopia, a technology company that helps B2C companies decrease the number of tickets they get, discover ways to efficiently manage support issues, and transform support into a new revenue generating channel. Since he co-founded Diamond Candles in early 2010, the fastest growing and largest online home fragrance brand in the world, he became frustrated with the solutions available to him to deliver customer support that his customers loved. He decided to set out to assemble a team to lead to build what he wish he would have had during his tenure there. The world’s first customer success platform built for companies who provide products and services to consumers. At Diamond Candles, he lead the organization as CEO for 5 years in strategy, growth, acquisition, retention, operations, and product in their mission to create a modern, exciting home fragrance brand. He has been an advisor to over a dozen companies and acted in a consulting capacity with over 150+ consumer brands and technology companies across areas of growth, retention, product, and operations. Speaker at Shop.org, Bronto Summit, and the ROI Revolution Summit. Interviewed by Shopify, Mixergy, Growth Hacker TV, Ecommerce Fuel, The Rise To The Top, Ecommerce Influence, and the Growth Hacking Podcast. He had the privilege of being Mentioned in The New York Times, TechCrunch, Direct Marketing News, Marketing Land, Internet Retailer, ZDNet, Social News Daily, Marketing Sherpa, and Ecommerce Bytes. Before starting Diamond Candles, Justin worked in sales and marketing at the online receipt and business card management solution, Shoeboxed. His early career was developed in consumer direct sales and marketing roles in the consumer package goods and residential security industries. Justin studied for his Bachelor of Science degree in Marketing from Liberty University in Lynchburg, VA. He resides with his wife, Amanda, in Durham, NC.
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About Boostopia: Boostopia helps companies understand and improve their support departments.
Tim Houlne
CEO of Humach
Tim Houlne is the CEO of Humach.
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About Humach: Humach combines human expertise and technology to deliver exceptional customer experiences in sales and support.
Gregg Johnson
CEO of Invoca
Gregg is a seasoned digital marketing and SaaS leader, with over fifteen years of extensive experience bringing products to market in emerging categories, leading large teams, and working with the world’s best enterprise brands. Most recently, Gregg led Salesforce Marketing Cloud’s social marketing product line, where he integrated $1 billion of M&A investments into the Salesforce product portfolio. Prior to that he drove product strategy and development for Salesforce Chatter, helping define the nascent category of enterprise social networking and rolling out one of Salesforce’s most successful products. Earlier in his career, Gregg was a consultant at Boston Consulting Group and worked in sales, marketing and product roles at several startups. He graduated from Stanford University and holds a Master’s degree from Johns Hopkins School of Advanced International Studies and an MBA from the Wharton School of Business.
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About Invoca: Invoca specializes in the fields of inbound call marketing, call tracking, call intelligence, and pay-per-call advertising.
John Ainsworth
President/CEO of Bonifii
John Ainsworth, CULedger’s founder and CEO.
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About Bonifii: Bonifii operates as a credit union service organization focusing on the credential exchange, information exchange, and value exchange.
Thomas Coolidge
CEO| vice president of Direct Response Pros
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About Direct Response Pros, Paragon Metrics, Inc.: Direct Response Pros offers services in targeted marketing, pay per leads, social media advertising, lead generation & media buying.
Ty Givens
Founder & CEO of The WorkForce Pro, Inc.
I have 18+ years’ experience in Customer Care, with more than 12 years in Workforce Management (overall planning of Contact Centers for people, process and technology). I understand the importance of working cross functionally with Sales, Technology, Product, and/or Operations (depending on the goods sold). I’ve been a decision maker in Customer Care Organizations for over 11 years and I’ve managed teams of up to 300 people.
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About The WorkForce Pro, Inc.: Partnering with The WorkForce Pro is the smartest way to setup your Customer Experience Team.
Bryan DiGiorgio
Founder & CEO of OPSIFY
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About 1840 & Company, OPSIFY: On-demand, technology-enabled business services company.
Paul Jarman
CEO of NICE inContact
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About NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences.
Perla Humphrey
Co-Founder & CEO of Edifius
Perla began her career as a Business Analyst for Exxon, developing her process transformation sensibility and passion for automation. Her career path led her to senior management positions in some of the largest global B2B software companies, such as Oracle, Sapient and NCR as well as management consulting firms, such as Deloitte. Perla’s first entrepreneurial ventures were as a publisher of children’s books teaching African-American history, followed by ownership of an upscale clothing boutique, as well as producer of indie films and book publisher.
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About Edifius: Edifius is an AI-Powered B2B SaaS platform to improve operational efficiency, customer experience, and team productivity.
Mike Ryan
CEO of SpiceCSM
Love building businesses. Mine and Yours! I have learned that it is ALL about customers perception and engagement every time they “touch” your business. Let’s face it, we have lots of silo’s, tools and people that affect the customer relationship from THEM being a prospect through THEIR referral to YOUR next customer. Unfortunately most of the time these silo’s and systems, both internal and external, aren’t connected and sharing what they know with our people to drive the interaction to the best possible result. So my team and I have developed a cloud platform (PaaS) that transforms customer experience for both the customer, and perhaps most importantly the agent or sales person, during every interaction. In short it is a Guided Process Workflow and Call Center Management Solution that makes the right response or action clear based on big data available inside and outside the organization at the moment of interaction. Sound confusing? It isn’t really….Check it out at www.spicecsm.com Want to outsource it? Check out www.fusedsolutions.com. Specialties: Expert in leveraging the cloud to efficiently and effectively grow businesses. Business strategy and tactics to focus on high value verticals, restructuring sales organizations to respond to changing market conditions, developing effective sales process and associated metrics, managing business development initiatives.
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About SpiceCSM: SpiceCSM enables the features of a next generation contact center with your existing applications. One desktop and so much more!
David Wise
Chief Executive Officer and Founder of AVOXI
David Wise is the Founder and Chief Executive Officer at AVOXI.
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About AVOXI: AVOXI is a computer software company that specializes in the fields of call center software solutions and international toll-free numbers.
Wendy Cho
President & CEO of Allzone Management Services, Inc
Wendy started her career as a registered nurse on staff at Glendale Adventist Medical center and rose rapidly, ultimately assuming the role of Director of Surgery. She received her MBA from Pepperdine University. Wendy leverages her 30 years of experience in the healthcare industry to help form successful strategies for managing companies. Wendy is responsible for business strategy, development, technologies, and finance. She is also instrumental in developing new processes and capabilities at the leading edge of our business space.
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About Allzone Management Services, Inc: Medical Billing Services
Kim Starr
Owner, President & CEO of Alert Communications
Kim Starr has been in the call center industry since 1982. He has owned and operated Alert Communications since 1989 and has grown the company from infancy with less than 20 employees into one of INC Magazine’s top 5000 fastest growing companies in the US with upwards of 300 employees to date. With a keen business acumen and a love of numbers, Kim keeps the business moving forward with an emphasis on technology and service. Kim stays close to the daily operations of the business and drives a message of excellence and care to the staff which in turn translates into stellar service for our clients.
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About Alert Communications: Alert Communications is a marketing agency that provides legal call center services for law firms.
Ahmed Macklai
President/CEO of Chasedata
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About Chasedata: Chasedata take the guesswork and pain out of telemarketing with Their predictive dialer.
